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CRN# 30119
The Customer Service Manager Certificate (CSMC) is a self-paced customer service training and certification program covering industry terms, fundamental concepts, models to follow, loyalty creation strategies, and best practices.
CSMC Program Information: This online customer service training program allows participants to earn a certificate in customer service by fulfilling the course requirements and receiving a passing grade on the online examination and strategic project.
To receive information on this program please type in your first name and email below:
Add The Customer Service Manager Certificate (CSMC) Program to Your Resume Immediately: As soon as you register you can list on your resume that you are a candidate within the Customer Service Manager Certificate (CSMC) program, and once you graduate you can add the following lines to your resume under your Education or Academics section:
- Completed challenging customer service training and certificate program which required a strategic project and covered customer service strategies, best practices, and loyaly-enhancing strategies.
- Obtained a ___% on the two-hour comprehensive examination on customer service which included 80 multiple choice questions and two essay questions.
Benefits of the Customer Service Manager Certificate (CSMC)
- All participants gain access to our series of expert audio interviews with customer service experts who have an average of 17 years of experience in the industry.
- Add the Customer Service Manager Certificate (CSMC) information to your resume and business cards, assuring employers that you are dedicated to working in the industry, passionate about learning more about and able to work more efficiently after being promoted or hired.
- Become a relative expert on customer loyalty building processes and strategies that go beyond customer service basics.
- Lifetime Access to tools and multimedia video modules found online within the Customer Service Manager Certificate (CSMC) Program members area.
- Increase your credibility and ability to gain employment in the customer service industry.
Sample Expert Audio Interview: The following is a sample of the great expert audio interviews included within this customer service management certification and training program:
Shep Hyken: Shep is the author of "The Cult of the Customer: Creating an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists." He also runs his own firm which offers consulting, models, and processes which help companies create loyal customers day-after-day. If you are looking for practical skills on how to create more loyalty among your client base you will enjoy this expert audio interview. (Download in Mp3 Format)
Sample Video Module: Here is an example video from this customer service management certification and training program. After joining our program you will get access to over 30 additional business management video modules.
Video Sample: How to Manage Customer Service Professionals and Departments (Download MP4 Version)
The CSMC program was created by successful business management and customer service professionals to help other professionals increase their credibility and specialized knowledge within the space that may be immediately applied to corporations or fast growing small businesses. The program is delivered through online lecture videos, an audio program, a workbook, and step-by-step screen capture tutorials.
The Customer Service Manager Certificate (CSMC) Program Consists of 5 Learning Modules
- Customer Service Fundamentals
- Customer Loyalty
- Customer Influencers
- Problem Solving & Customer Service
- Company Culture and Leadership
- Effective Communication Skills
Heather Wilcox, Technical Faculty: Customer Service & Loyalty
With nearly twenty years as a customer service professional, Heather specializes in customer service management with an emphasis on corporate training and development. She has created and implemented numerous training programs designed to meet the unique needs of customer service professionals preparing to assume management positions. Right now Heather is head of our Customer Service Manager Certificate (CSMC) program which trains customer service professionals on how to generate sales and loyal customers out of regular day-to-day customer service processes.
This customer service certification program will show you:
- To obtain broadest spectrum of knowledge regarding the behavior and strategies needed in securing a loyal customer base.
- An understanding of the intricacies of customer loyalty.
- The right information needed to manage the people who your customers interact with.
- Successful, proven tactics from the best sources that are applicable for the real world.
Customer Service Certification Process
Participants May Include:
- Those interested in furthering his/her education and knowledge in the area of customer service
- Customer service managers or career professionals who want to better understand their industry and how they can progress forward within their own career
- Customer service department heads, consultants, advisors, or professionals new to the area
- Students who want to continue learning about customer service best practices
- Seasoned professionals looking to enter the customer service management industry
 BusinessTraining.com is operated by the Global Training & Certification Institute, LLC or the G.T.C. Institute, LLC. We have trained and certified well over 3,000 participants and our platform provides the #1 most practical, challenging and globally relevant certification platform.
This self-paced customer service training program is delivered through online lecture videos, an audio program, a workbook, and step-by-step screen capture tutorials. Many professionals who have completed this program in the past did so while also completing our programs on business management, business development, or sales.
 This program is not easy to complete, and will require an investment of your time. We have built this program to be the #1 most challenging customer service certification program available. This is how employers know that those that hold this program designation have invested their time in learning and applying customer service management best practices.
 Guaranteed Value: We are so confident that you will greatly benefit from our career coaching, practical training modules, and resume improvement from completing our programs that we offer a 100% money back refund policy. If you change your mind about completing our programs for any reason at all within the first 7 weeks after registering just email us and you will get your full money back in 1 business day. Give us a test drive by registering today and you will see why over 3,000 participants like you have completed our training programs.
Tuition: Tuition for one program is $775; tuition for those who register for two programs at the same time is $975. There are no hidden fees, and everything but the required readings are covered by this single tuition payment, which is less expensive than a single University course. This tuition investment in your team or self covers:
- Lifetime access to program resources
- Instructional video modules
- Expert audio interviews
- Career coaching help
- Resume template feedback service
- Practice examination in Excel
- The online examination and grading
- Certificate of completion (seen right)
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2 Subscription Payment Options: We have created a subscription payment solution for participants who do not want to pay the full tuition amount upfront. To register for one single certification program and pay $197 upfront and then 4 monthly payment of $145 please click here. If you want to register for two certification programs this costs $197 upfront and then 6 monthly payments of $129, to register using this option click here. We provide up to 100 scholarships a year to BusinessTraining.com students. Submit your application for a tuition scholarship here.
 Limitations: The number of approved registrations is limited and applications are accepted on a first come, first serve basis. Our programs are built as professional self-improvement certification and training programs, and we reserve the right to deny applications.
To register now using the registration form below, select the number of programs you would like to register for and specify the programs you would like to take in the Program Selection section of the registration form. After completing this form you will be taken to our credit card processing form where tuition is due. After registering you will be sent a welcome packet in the mail and a welcome email. Confirmation of your registration will also be sent via email in just one business day.
Registration Trouble? If you have trouble using our online credit card checkout process please use our Mail-in Check or Fax Credit Card Payment Forms and note that we also accept Paypal, Bank Drafts, Checks, Wire Transfers, and Western Union as well.
Top 3 Frequently Asked Questions (FAQs) About Our Online Customer Service Certification:
1) Question: Are there weekly homework assignments, phone calls, or sessions that are scheduled at specific times?
Answer: There are no weekly homework assignments, phone calls, or classes scheduled. In fact, the only set dates in our programs are the four exam dates that we offer each year. The program is entirely self-paced.
Once you have registered, you will be provided with login details to access our proprietary certification platform. After you’ve logged in, you will be able to watch the program’s video training modules, complete your strategic project (as laid out in the study guide), email our faculty with questions, complete the self-grading practice test, and schedule your online examination. Our examination is offered 100% online, which has allowed participants from over 40 countries to participate and complete our programs.
2) Question: How can I use this certification on my resume or bio after completing it?
Answer: While you are enrolled in the program you can note that you are currently a candidate. For example, if taking the Public Relations Specialist program, you can note on your resume or business profiles that you are a PRS Candidate.
After completing the program you are then able note that you are certified in this area on your resume, professional biography, Linkedin.com account, Facebook account, cover letters for job applications, etc. Contact us if you would like specialized sized images of the designation logo to place on your personal or social media website pages.
3) Question: Will becoming certified really help me in my career?
Answer: We live in a knowledge-based economy. Our programs are geared toward very specific fields and skill sets to help you gain specialized knowledge within areas most critical to your success. Completing a certification program allows you to show others on your resume and bio that you are more well-trained and credible than other professionals in the industry. A recent study by Gartner also showed that certification programs increased compensation by 5-11% on average, and can boost your income by as much as 30-40% annually. When an employer or potential client is choosing between you and someone with very similar work experience and education, being certified is one more thing that will make you stand out from the crowd.
Content Tags: Customer Service Certification, Employee Customer Service Training, Customer Service Training, Online Customer Service Training, Customer Service Course, Customer Service Designation Program, Customer Service Designations, Customer Service Employee Training
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